Last updated [May 27, 2024]
Our Privacy Policy forms part of and must be read in conjunction with our website Terms and Conditions. We reserve the right to change this Privacy Policy at any time. We respect the privacy of our users and every person who visits our site, www.reasonwhyletter.com. Here at Reason Why Letter (“we”, “us”, or “our”), we are committed to protecting your personal information and your right to privacy under the General Data Protection Regulation (GDPR). If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at info@reasonwhyletter.com.
When you visit our website, www.reasonwhyletter.com (“Site”), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have concerning it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our site and our services.
This Privacy Policy is reviewed and revised from time to time. You should revisit it regularly. Your use of this site, in any form, constitutes an acceptance of this Privacy Policy. This privacy policy applies to all information collected through our website and/or any related services, sales, marketing, or events (collectively referred to as the “Site”).
At www.reasonwhyletter.com, we provide a meticulously designed website that serves as a letter builder to meet the compliance requirements and best practices of the insurance industry in Canada. This website aims to assist insurance providers and advisors in quickly creating letters for the insurance business easily and conveniently. We are located in Canada. Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products, participating in activities on the Site, or otherwise contacting us. The personal information we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include:
Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
Location Information: We track the device location by sending GPS coordinates to our application. We may also determine location using other data from your mobile device, such as information about wireless networks or cell towers near your device. We use and store information about your location to enable product and service features dependent on location tracking. We may also use collected information to troubleshoot software, conduct data analysis, perform testing, research, and monitor and analyze usage and activity trends to improve and customize the services.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Site and other technical information. If you access our site with your mobile device, we may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.
Information Collected from Other Sources
We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook, Instagram, YouTube, TikTok, Twitter), and other third parties. If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider to keep you updated with information and offers for marketing purposes.
We use your personal information for these purposes based on our legitimate business interests (“Business Purposes”), to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or to comply with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:
To send administrative information to you: We may use your personal information to send you product, and new feature information and/or information about changes to our terms, conditions, and policies.
Deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy.
Request feedback: We may use your information to request feedback and to contact you about your use of our Site.
To protect our Site: We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications: We may use your information to enable user-to-user communications with each user’s consent.
To enforce our terms, conditions, and policies: We may use your information to enforce our terms, conditions, and policies for our business purposes and as legally required.
To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Site, products, services, marketing, and your experience.
We only share and disclose your information in the following situations:
Compliance with Laws: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to our Site and other websites that are contained in web cookies and other tracking technologies to provide advertisements about goods and services of interest to you.
Affiliates: We may share your information with ouraffiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
With your Consent: We may disclose your personal information for any other purpose with your consent.
Other Users: When you share personal information (for example, by posting comments, contributions, or other content to the Site) or otherwise interact with public areas of the Site, such personal information may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
Our website server is located in the US. We will not transfer your personal information to an overseas recipient.
The Site may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.
Google Analytics
This website uses Google Analytics, a web analytics service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses "cookies"—text files stored on your computer that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.
We do not knowingly solicit data from or market to children under 16 years of age. By using the Site, you represent that you are at least 16, or that you are the parent or guardian of a minor and consent to such minor’s use of the Site. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 16, please contact us at info@reasonwhyletter.com.
The EU General Data Protection Regulation (GDPR) provides the following rights to EU residents:
Right to Information: The purposes for processing Personal Information and the rights of the individual.
Right to Access: The Personal Information that is processed.
Right to Erasure: (“Right to be forgotten”).
Right to Rectification.
Right to Restriction of Processing.
Right to Object: (opt-out) to processing.
EU residents can exercise these rights by raising a request directly at info@reasonwhyletter.com.
Personal Information
You may at any time review or change the information in your account or terminate your account by:
Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.
Opt-Out (Right to Restrict Processing)
General
You have the right to opt-out of certain uses and disclosures of your Personal Information. Where you have consented to us processing your Personal Information, you may withdraw that consent at any time and opt-out of further processing by contacting info@reasonwhyletter.com. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Services and/or information from the advertisements on third-party websites for non-interest-based advertising purposes, such as to determine the effectiveness of the advertisements.
Telephone Communications
We may send you certain non-promotional communications regarding our Services, and you will not be able to opt-out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).
Mobile Devices
We may occasionally send you push notifications. You may opt-out from receiving these types of communications at any time by changing the settings on your mobile device. We may also collect location-based information if you use our website. You may opt-out of this collection by changing the settings on your mobile device.
Cookies and Interest-Based Advertising
As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications, including our App. However, on many mobile devices, App users may opt-out of certain mobile ads via their device settings.
Opting Out of Email Marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails we send or by contacting us using the details provided below. You will then be removed from the marketing email list. However, we will still need to send you service-related emails necessary for administration. You can also opt-out by contacting us using the contact information provided below.
We have appointed a Data Protection Officer (“DPO”) responsible for overseeing questions concerning this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Officer at info@reasonwhyletter.com.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.
If you have questions or comments about this policy, email us at info@reasonwhyletter.com.
Copyright © 2024 · Reason Why Letter